Is it hype or the real deal?

The staff are incredibly warm and helpful, and the on-site dining options are fantastic with a lovely atmosphere. My room had great amenities, making for a comfortable stay!

The rooftop bar wasn’t open during my visit, which was a slight disappointment since I had hoped to enjoy some sunset views there.

Spacious room, amazing price!

Honestly, the oversized room with its cozy decor was just as stunning as the pictures portrayed! The breakfast on the rooftop was a delicious treat each morning. I loved the complimentary bike rentals for exploring! I’d definitely return here for another fantastic stay.

The beach shuttle made getting to the shore so easy. We enjoyed a delightful breakfast at the attached restaurant, especially the fresh juice and tropical fruits!

My kids wished for a playground or play area nearby.

It was a decent option for a brief hiatus in Tulum with outstanding value. The rooftop bar at sunset was a nice touch, even if it wasn't open. Consider bringing earplugs for a quieter night.

The rooftop bar experience was what I looked forward to, but sadly it was closed during our stay. On the bright side, the pool was amazing! 🌴 Our room was very comfy too!

The junior suite with balcony offered a cozy space perfect for families, with ample natural light and a nice view. I appreciated the proximity to Tulum Pueblo, making it easy to explore the area on foot.

A couple of things stood out as minor inconveniences. The hotel had noticeable street noise at night and a rooster that could definitely interrupt sleep. Also, the dining experience for breakfast could be a test of patience. we faced an hour wait, and the coffee could use an upgrade too. Additionally, the wooden chair at the desk just wasn’t comfy for longer periods—made me haul in a pillow to keep working.

During my recent business trip, I found the Biwa to be a comfortable and convenient choice. The staff was exceptionally helpful, allowing me to extend my stay with ease when my schedule changed. The room was well-equipped with a small kitchen, including a fridge, which was perfect for keeping drinks chilled. Additionally, the pool area offered a lovely environment for relaxation after work, with ample sunlight in the morning and shade in the afternoon.

Bathroom lighting could be improved.

i had a great 6-night stay at biwa. my double room with a balcony was nice and cleaned daily. the location is fantastic, with a breakfast spot and creperie right downstairs. the staff was super friendly and always ready to help! the cafe next door made mornings easy.

100% recommend

i had a great 5-night stay here after a rough night at my previous hotel in tulum. the location is amazing, close to downtown and the staff were super helpful. the pool area was beautiful, and i loved enjoying breakfast by the pool each morning.

the air conditioning was quite noisy.

would be happy to recommend for a concise stay

Clean room, helpful staff, the room was very nice and new, providing a comfortable stay with quick access to breakfast options nearby and a great location for exploring the area.

It was all perfect.